Contact us
Travel, health and life insurance
Business hours of our Customer Relations Centre
From Monday to Friday
Travel insurance: from 8 a.m. to 6 p.m. (Eastern time)
Health insurance and life insurance: from 8 a.m. to 5 p.m. (Eastern time)
Local: 514-286-7684
Toll-free: 1-888-822-5383
Fax: 1-866-286-8358
Email: info@qc.bluecross.ca
Lynx Air Ceases Operations
What You Need to Know
Québec Blue Cross Cancellation or Interruption insurance:
If you purchased your policy (including this coverage) before February 23, 2024, you are covered. This means that Québec Blue Cross will provide coverage for any cancellations or interruptions related to Lynx Air.
However, if you bought your travel insurance including Trip Cancellation or Interruption on or after February 23, 2024, it will not cover this specific situation, as it is now publicly known.
Provider default:
Keep in mind that certain limitations apply in the event of Provider default. For complete details, please refer to your travel insurance policy.
What you can do:
- Visit Lynx Air’s FAQ: Frequently Asked Questions | Lynx Air (flylynx.com)
- Depending on the method of payment you used, get in touch with your credit card company or financial institution to inquire about your available options.
- If you booked your airline tickets through a registered travel agent in Quebec or Ontario, you might be eligible for a refund from the provincial government travel authorities: Lynx Air passengers—Important information about cessation of air operations | Canadian Transportation Agency (otc-cta.gc.ca).
- If you have Cancellation or Interruption coverage through Québec Blue Cross, consider submitting a claim or contacting us for further assistance.
Mailing address
Québec Blue Cross
1981 McGill College Avenue, Suite 105
Montreal, Quebec H3A 0H6
Media inquiries
Email: MediaInquiry@qc.bluecross.ca
Local: 514-738-4985
Toll-free: 1-888-279-4584
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Comments or complaints
If you have a comment or complaint, please see our complaint management policy. We want to make sure that we handle your feedback appropriately.