If your flight is delayed, you get more.
| DELAY | BENEFITS |
|---|---|
|
3 hours or more
|
Access to an airport lounge2
 |
| 6 hours or more |
Hotel Room3
up to a maximum of $250 per policy +
$50 allowance per person up to a maximum of $200 per policy |
How to benefit cost-free from our Serenity Service
can benefit from this service at no extra cost.
- To register, simply:
- ➊ Create an account
- ➋ Select a means of payment for compensation payouts (Interac, bank transfer, PayPal)
- ➌ Enter your flight details and insurance policy number
How does the Serenity Service work?
Once you’ve registered, our system tracks your flight in real time. If your flight is delayed, you’ll receive a text message (SMS) or e-mail telling you how to benefit from the service.
- Messages include:
- • notifications of flight delays
- • coupons for the lounge and hotel
- • notifications of fund transfers
1
The policyholder of Québec Blue Cross travel insurance and each person included on the contract of the policyholder are eligible for the Serenity Service. The following products are not eligible for the Serenity Service: Visitors to Canada, group travel insurance, health insurance products (including those with travel coverage) as well as CAA-Québec travel insurance products insured by Québec Blue Cross
2
These benefits are provided to each person covered by the contract and registered on the delayed flight. If no airport lounge is available, you will receive $40 in compensation for each person named on the contract.
3
Reservations are carried out by our reservation service. No more than one hotel room is provided for all travellers covered by a single Québec Blue Cross travel insurance policy. If no hotel room is available, you will receive a one-off compensation of $250.