Serenity Service - Québec Blue Cross

At Blue Cross®, part of our mission is to offer you the very best protection. That’s why we’re proud to offer our brand new Serenity ServiceTM. This exclusive service is available at no extra cost to anyone with Blue Cross travel insurance. It provides you a range of benefits if your flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay.

If your flight is delayed, you get more.

DELAY	BENEFITS
3 hours or more	Access to an airport lounge2
6 hours or more	Hotel Room3 up to a maximum of $250 per policy + $50 allowance per person up to a maximum of $200 per policy

How to benefit cost-free from our Serenity Service

Anyone covered by Blue Cross travel insurance1
can benefit from this service at no extra cost.

To register, simply:
- ➊ Create an account
- ➋ Enter your flight details and insurance policy number
- ➌ Select a means of payment for compensation payouts (Interac, bank transfer, PayPal)

IMPORTANT: You can register your details up to 1 hour before your departure time.

How does the Serenity Service work?

Once you’ve registered, our system tracks your flight in real time. If your flight is delayed, you’ll receive a text message (SMS) or e-mail telling you how to benefit from the service.

Messages include:
- • notifications of flight delays
- • coupons for the lounge and hotel
- • notifications of fund transfers

If you have any other questions take a look at our FAQ. Ready to register ?

The policyholder of Québec Blue Cross travel insurance and each person included on the contract of the policyholder are eligible for the Serenity Service. The following products are not eligible for the Serenity Service: Visitors to Canada, group travel insurance, health insurance products (including those with travel coverage) as well as CAA-Québec travel insurance products insured by Québec Blue Cross

These benefits are provided to each person covered by the contract and registered on the delayed flight. If no airport lounge is available, you will receive $40 in compensation for each person named on the contract.

Reservations are carried out by our reservation service. No more than one hotel room is provided for all travellers covered by a single Québec Blue Cross travel insurance policy. If no hotel room is available, you will receive a one-off compensation of $250.