If you experience symptoms associated with COVID-19 and your individual travel insurance contract includes Emergency Medical Care coverage, contact our Travel Assistance service immediately to get help. The numbers to reach this 24/7 service are as follows:

• From Canada or the United States: 1-800-361-6068 (toll free)
• From Mexico: 01-800-062-3174 (toll free)
• From the Dominican Republic: 1-800-203-9666 (toll free)
• From elsewhere in the world: 1-800-7328-7473 (toll free) or 514-286-8411 (collect call)

If you cannot reach our Travel Assistance service, do what is necessary to stabilize your condition (e.g., go to a hospital or clinic or contact local emergency services). Once you have been taken care of, call our Travel Assistance service as soon as possible.

Please note that you are not covered for emergency medical care if you have tested positive for COVID-19 or are showing symptoms prior departure.

If such a document is requested by a government authority, contact us at 514-905-5050 or 1-855-599-5050.

Emergency Medical Care insurance can cover emergency repatriation if this service is considered necessary and safe by the travel assistance medical team and the attending physician at the destination. Decisions are based on several factors, including the medical condition of the insured. At all times, the assistance service is dependent on the availability of care and services needed to return home. Inability to access health care or lack of access due to overcrowded medical centres alone does not constitute grounds for emergency repatriation.

Anyone planning to travel abroad should take the time to properly assess the essential nature of their trip before making plans. Québec Blue Cross encourage their clients to contact them to clarify the applicable conditions, if necessary.

Yes. Even if our local offices are currently closed, our customer service remains open from Monday to Friday, from 8 a.m. to 5 p.m. (Eastern time). For any questions, call us at 1-888-822-5383 or 514-286-7684.

Yes, we currently accept claims for consultations carried by phone or video chat with the following medical practitioners (if they are covered by your contract):

• Audiologist or audioprosthetist
• Chiropractor
• Nutritionist or dietician
• Occupational Therapist
• Naturopath
• Speech and language therapist
• Physiotherapist or Physical rehabilitation therapist
• Podiatrist or chiropodist
• Psychologist

To be eligible for disability payments, you must:

• Have been diagnosed with a COVID-19-related infection.

• Meet the disability definition of your insurance policy.

If you are eligible, the waiting period before you receive your payments for disability benefits starts on the first day you were placed under quarantine.

To submit a disability claim, please follow the steps on our website.