Croix Bleue - Blue Cross1-888-822-5383

Contact us

Travel and health insurance sales information


Please note that our operating hours have changed and that our call centre is now closed on weekends. Our client experience agents can be reached from Monday to Friday, from 8:00 a.m. to 9:00 p.m. (Eastern time)


Weekdays from 8 a.m. to 9 p.m. (Eastern Time)


Local: 514-286-7684
Toll-free: 1-888-822-5383

Fax: 1-866-286-8358

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mailing address

Québec Blue Cross
1981 McGill College Avenue, Suite 105
Montreal, Quebec  H3A 0H6


Permanent Closure of the Québec Blue Cross® customer service desk

Please be reminded that the customer service desk is permanently closed as of November 1, 2019. Our products and services remain easily available online or by phone.

Emergency medical assistance

Available 24/7. Take your assistance card with you.
From within Canada or the US: 1-800-361-6068
From anywhere else in the world, call us collect: 514-286-8411

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Technical support

Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)


You can send us your questions or comments by clicking on - Ask us your question.

Find out more in our health and travel FAQ sections.

Comments or complaints

If you have a comment or complaint, please see our complaint management policy. We want to make sure that we handle your feedback appropriately.


Contact form


IMPORTANT NOTICE TO TRAVELLERS – In accordance with official government recommendations, and given the limited availability of medical resources worldwide, it is imperative that all travellers currently abroad return to Canada as soon as possible.

NOTICE TO INSURED PERSONS – To allow us to respond to urgent requests from travellers currently abroad and to reduce waiting times, please contact us by phone only if your trip is scheduled to take place in less than 72 hours.

SUSPENSION OF SALES – In order to contribute to collective efforts to curb the spread of COVID-19, we have decided to suspend sales of new travel insurance policies until further notice. This decision stems from our desire to protect the health and wellness of our insureds.

See our FAQ for quick answers to your questions.