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FLIGHT DELAY SERVICE

To provide your clients with the best possible protection, we offer the Flight Delay Service free of charge to anyone who has travel insurance1. This service provides your clients with a range of benefits intended to improve their experience in case of flight delay. Depending on the length of the delay, your clients may have access to a preferred lounge area as well as a hotel room.

DELAY BENEFITS
3 hours or more Access to an airport lounge
or
$40 compensation per person if no lounge is available
6 hours or more

Hotel room
or
$250 in compensation if hotel room is not available
$50 allowance per person up to a maximum of $200 per policy


1 The following products are not eligible for Flight Delay Service: Visitors to Canada, group travel insurance, health insurance products (including those with travel coverage).

How to register?

To benefit from the Flight Delay Service, your client must create an account on the flightdelayservice.ca website and follow the next steps: 

  1. Enter the names of all insured persons 
  2. Save flight information and insurance contract number 
  3. Choose a fund transfer method for the payment of allowances (Interac or bank account) 

How does the Flight Delay Service work? 

Once registered, the Flight Delay Service takes care of monitoring your client’s flight in real time. In the event of a flight delay, they will receive an email or a text message (SMS) which will inform them of the procedure to follow to enjoy their perks. Alerts can include: 

  • Flight delay notices 
  • Coupons for airport lounge and hotel room reservations 
  • A notice of fund transfer 

Example

Your client has saved his flight information from Houston to Miami. The scheduled departure time is
6:00 am, but the flight is delayed for at least three hours.

At 9:01 a.m., Flight Delay Service sends an SMS/email to your client offering access to the Houston airport lounge. If no place is available, a compensation of $40 per person will then be sent to them in real time.

The flight is again delayed for at least three hours.

At 12:01 p.m., Flight Delay Service sends a new SMS/email to your client offering access to a hotel room near the Houston Airport and an additional $50 compensation per person. If no hotel room is available, a $250 compensation will be paid to them in real time.