BLUE CROSS TRAVEL ASSISTANCE

An insurance card containing the contact details for Blue Cross Travel Assistance is attached at the bottom of the insurance certificate. We recommend that our clients have it with them at all times during their trip. 

Emergency Medical Care
Your client must contact Blue Cross Travel Assistance before going to a hospital or clinic, otherwise their claim may be denied.
If your client’s medical condition does not allow them to contact Travel Assistance, a relative or member of the medical staff must do so on behalf of the client within 24 hours of the onset of the medical emergency.

Trip Cancellation or Interruption
Your client must contact Blue Cross Travel Assistance within 48 hours of learning of the event that leads to the cancellation or modification of their trip.

Baggage
In the event of delay, theft, vandalism, or loss of baggage, your client should contact Blue Cross Travel Assistance as soon as possible.

If a covered event occurs while travelling, your client must contact Blue Cross Travel Assistance as quickly as possible at one of the following numbers: 

• Canada and United States: 1-800-361-6068 
• Mexico: 800-062-3174 
• Dominican Republic: 1-800-203-9666 
• Elsewhere in the world (collect): 514-286-8411 

To submit a claim, your client must send their original invoices or receipts as well as their completed and signed claim form within 90 days of the date of the event to the following address: 

Blue Cross – Travel Insurance Claims 
PO BOX 3888, Station B Montreal, QC H3B 3L7