Need assistance?
We're here for you!

Travel insurance client care

Need assistance? We’re here for you.

Call us in an emergency

From Canada or United States1-800-361-6068
From Mexico800-062-3174 (toll free)
From Dominican Republic1-800-203-9666 (toll free)
Elsewhere in the world Toll free1-800-7328-7473


Our agents are available 24/7, 365 days a year to provide you with the care and support you need if you are facing an emergency while travelling.

Please note that your claim could be denied if you fail to contact us before you receive medical treatment.

Submit a claim

After you have contacted us, you can submit a claim. Print and fill out the claim form and upload it with the original invoices and/or receipts through our file dropbox page.

When the unexpected happens, rely on expert assistance.

Health insurance client service

Need assistance? We’re here for you.

Local: 514-286-7684
Toll-free: 1-888-822-5383
Tuesday to Friday, 8 am to 5 pm (Eastern Time).
Fax: 1-866-286-8358

When you call, make sure to have your policy and certificate numbers ready.



Direct payment for dental care and prescription drugs 

When visiting a pharmacy or a participating dentist, simply present your Blue Cross identification card before you pay. The amount reimbursed by your insurance will automatically be deducted from the invoice.

If your pharmacy or dentist does not participate in the direct payment program, you will need to fill out a form for your dental or prescription drug claims.

For a disability insurance claim

To receive payments for disability benefits, please register for direct deposit.

Submit a claim in 3 easy steps




Print your health insurance claim form.



Complete and sign the form.
Contact us if you have any questions.



Submit your claim and receipts through our file dropbox page.

Contact us if you have any questions.

When you call, make sure to have your policy and certificate numbers ready

Online requests

Do you have a question or would like to make a change to your policy?

Member programs

By purchasing health insurance with us, you have access free of charge to the Blue Advantage® discounts and to the Assistance Program, which offers you various health and support services. You could also take advantage of the virtual health care service, included in most of our health insurance products.

Compliments and complaints

We want to know how we're doing…

Has one of our agents gone the extra mile? Are you impressed with the service you received? Think we could have done a better job? Having trouble resolving an issue? We want to know what you have to say. To provide our customers with top-quality service, Blue Cross has a complaint management policy. The purpose of the policy, in accordance with the Financial Services Commission of Ontario Act, is to ensure that all customer complaints of dissatisfaction with products or services are processed appropriately.

Thank you for your feedback!