Contact us
Buy your travel insurance online in just a few clicks.
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Available 24/7
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Quick and easy
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New: Travellers aged 55 to 75 with a pre-existing medical condition can now purchase online.
Travel, health and life insurance
We're always happy to answer your questions.
Opening Hours - Travel
Monday to Friday, 8 a.m. to 6 p.m. (Eastern Standard Time)
Opening Hours - Health and Life
Identification number starting with a number: Monday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
Identification number starting with a letter: Tuesday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
We’re experiencing temporary delays in claim processing times due to a recent increase in claims.
Contact Us
Local calls: 514-286-7684
Toll-free: 1-888-822-5383
Fax: 1-866-286-8358
Email: info@qc.bluecross.ca
Situation in Cuba – Important Information for Travellers
An unprecedented situation in Cuba is currently causing flight delays, technical stopovers, or cancellations. For the latest updates: Travel advice and advisories for Cuba.
Upcoming travel or already at destination
First, contact your airline to learn about: modification options, possible refunds, or rebooking or rerouting solutions.
Insurance and claims
Your coverage depends on the coverage you purchased and when you purchased it. Consult your insurance policy for full details on your coverage.
Need assistance during your trip
If you need support and your safety is not in immediate danger, call Blue Cross Travel Assistance. If you are in immediate danger, please call the local emergency services.
Need to update your travel insurance contract?
If you purchased your contract on February 11, 2025, you can make changes directly in your Customer Space.
Please note that certain contracts cannot be modified online at this time. For more details, visit our FAQ.
Mailing address
Québec Blue Cross
1981 McGill College Avenue, Suite 105
Montreal, Quebec H3A 0H6
Media inquiries
Email: MediaInquiry@qc.bluecross.ca
Local: 514-738-4985
Toll-free: 1-888-279-4584
Technical support
Toll-free: 1-800-563-2538
8 am to 9 pm (Monday to Friday)
Comments or complaints
Starting July 1st, 2025, a new complaint management policy will apply.
If you have a comment or complaint, please see our complaint processing and dispute resolution policy, and our complaint policy summary.
We want to make sure that we handle your feedback appropriately.