Need assistance? We’re here for you.
From Canada or United States: 1-800-361-6068
From Mexico: 800-062-3174 (toll free)
From Dominican Republic: 1-800-203-9666 (toll free)
Elsewhere in the world Toll free: 1-800-7328-7473
Collect: 514-286-8411
Due to the COVID-19 pandemic, we are receiving a high volume of requests. Please see our FAQ to get answers to your questions quickly.
Our agents are available 24/7, 365 days a year to provide you with the care and support you need if you are facing an emergency while travelling.
Please note that your claim could be denied if you fail to contact us before you receive medical treatment.
Submit a claim
After you have contacted us, you can submit a claim. Print and fill out the claim form and send it with the original invoices and/or receipts to: claims@canassistance.com.
When the unexpected happens, rely on expert assistance.
Need assistance? We’re here for you.
Local: 514-286-7684
Toll-free: 1-888-822-5383
Monday to Friday, 8 am to 5 pm (Eastern Time).
Fax: 1-866-286-8358
Email: info@qc.bluecross.ca
When you call, make sure to have your policy and certificate numbers ready.
Direct payment for dental care and prescription drugs
When visiting a pharmacy or a participating dentist, simply present your Blue Cross identification card before you pay. The amount reimbursed by your insurance will automatically be deducted from the invoice.
If your pharmacy or dentist does not participate in the direct payment program, you will need to fill out a form for your dental or prescription drug claims.
For a disability insurance claim
To receive payments for disability benefits, please register for direct deposit.
Contact us
When you call, make sure to have your policy
and certificate numbers ready
Online requests
Do you have a question or would like to make a change to your policy? ?
By purchasing health insurance with us, you have access free of charge to the Blue Advantage discount program and to the Assistance Program, which offers you various health and support services. You could also take advantage of the EQ Care virtual health care service, included in most of our health insurance products.
We want to know how we're doing…
Has one of our agents gone the extra mile? Are you impressed with the service you received?
Think we could have done a better job? Having trouble resolving an issue?
We want to know what you have to say. To provide our customers with top-quality service, Blue Cross has a complaint management policy.
The purpose of the policy, in accordance with the Act Respecting the Autorité des Marchés Financiers, is to ensure that all customer complaints of dissatisfaction with products or services are processed appropriately.
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