Need assistance? We are here for you.
From within Canada or the US: 1-800-361-6068
From anywhere else in the world, call us collect: 514-286-8411
CanAssistance provides immediate expert assistance for any emergency situation you may encounter while you’re travelling. We are available 24 hours a day, 7 days a week, 365 days a year. Our agents will recommend a doctor, clinic or hospital to provide you with the care you need for your condition.
Your claim could be denied if you don’t contact us before you receive treatment.
Claims
To submit a claim, send the original invoices and/or receipts with your claim form below. Print and complete the form in full and submit to:
CanAssistance
Travel Claims
1981, McGill College Avenue, Suite 400
Montreal, Quebec H3A 2W9
When the unexpected happens, rely on expert assistance.
Need assistance? Not sure where to get help? We are here for you.
Local: 514-286-7684
Toll-free: 1-888-822-5383
Weekdays: 8 am to 9 pm (Eastern Time).
Fax: 1-866-286-8358
Email: info@qc.bluecross.ca
When you call, have a policy and ID number ready for faster service.
Direct payment for dental care and drugs
When visiting the pharmacy or a participating dentist, simply present your Blue Cross identification card when you pay. The amount reimbursed by your insurance will automatically be deducted from the invoice.
If your pharmacy or dentist does not participate in the direct payment program, you will need to fill out a form for your dental or drug claims.
Contact us
When you call, have your policy
and ID number ready for faster service.
Online requests
Do have a question or would like to make a change to your policy?
Additional benefits exclusive to Blue Cross members!
Did you know that all Blue Cross plans give you access to our one-of-a-kind, members-only assistance program?
Did you know you can maximize your savings with discounts through our Blue Advantage program?
Take a look at the free services available to our members.
We want to know how we're doing…
Has one of our agents gone the extra mile? Are you impressed with the service you received?
Think we could have done a better job? Having trouble resolving an issue?
We want to know what you have to say. To provide our customers with top-quality service, Blue Cross has a complaint management policy.
The purpose of the policy, in accordance with the Act Respecting the Autorité des Marchés Financiers, is to ensure that all customer complaints of dissatisfaction with products or services are processed appropriately.
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