Frequently asked questions

Browse our FAQ for answers to your questions. Whether you’re seeking information about our travel insurance, understanding the coverage included in your contract, or have questions about the claims process, our FAQ page covers these topics and more. Take a look at the relevant information below based on your situation.

Feel free to check out the guided FAQ at the bottom right of this page for additional information or to ask a specific question.

Last update: February 22, 2024


Support and advice

Before traveling, read about 
government advisories


Travel with the proper coverage

Have the proper coverage for the duration of your trip. View our guide to choose your travel insurance


Insurance for a trip within Canada

Even within Canada, travel insurance is essential. Find out why

Solutions to support you


Virtual health care service*

Free consultations with health professionals in the comfort of your home.

* The benefits eligible for virtual health care services are listed on this site.


New insurance policies

Our insurance policies have been rewritten to make them easier to understand and to enhance our coverage.


Assistance Program legal information services*

Unlimited access to free telephone consultations with lawyers.

* The Assistance Program is included in some Québec Blue Cross® health insurance contracts.

Date modified: 2024-02-22