Who can use the Customer Space?
Did you purchase your contract before February 11, 2025?
If you have any questions or want to modify your contract, please contact us.
Did you purchase your contract on or after February 11, 2025?
Log into the Customer Space to download your documents.
Take Charge of Your Travel Insurance
Managing and customizing your travel insurance has never been easier.
️Add or remove travellers
Extend your coverage
️Modify trip dates
️Update personal information
️And more!
Your Insurance, Your Way
Your Customer Space lets you manage your travel insurance anytime, anywhere. No matter where your adventures take you, we’re just a click away.
Your Insurance, Your Way
Your Customer Space lets you manage your travel insurance anytime, anywhere. No matter where your adventures take you, we’re just a click away.
Frequently Asked Questions
The Customer Space is an online platform where our customers can easily access their travel insurance contracts, make changes, and manage their personal information.
Please note that only travel insurance contracts purchased on or after February 11, 2025, are accessible in the Customer Space.* If your contract was purchased before this date, or if you don’t have a valid contract, you will not be able to log in.
For contracts purchased on or after February 11, 2025, you will receive an email with instructions on creating your account and accessing your Customer Space. You can log in here.
If you haven’t received the email or are having trouble accessing the Customer Space, please watch this video or contact us for assistance.
*Certain contracts, including those purchased through a Blue Cross partner, are not yet available in the Customer Space.
Yes, you can access the Customer Space from any internet-connected device, including smartphones and tablets.
The Customer Space does not currently have a mobile application.
Absolutely! Security is our top priority. Our platform uses advanced technologies and state-of-the-art security protocols to protect your personal information and transactions.
Yes, you can make several changes to most travel insurance contracts on your own, such as adding or removing a traveller from your contract, extending your coverage, updating your trip dates, editing your personal information, and more.
If you encounter any issues or need assistance, please contact us.
If you experience a technical issue or an error message, please follow the on-screen instructions or try again after a few minutes. If the issue continues, contact us.