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Submit a travel insurance claim

To submit a claim, identify the type of claim you are making (emergency medical care, trip cancellation or interruption, or baggage) and read the corresponding instructions.

Note: All claim forms open in Adobe Reader. If you do not have Adobe Reader, you can download it free of charge here:

Download Adobe Acrobat Reader

All claim forms must be signed and completed in full, and all relevant original and supporting documentation must be submitted. Make copies of all documents for your records, as they will not be returned.

Emergency medical care benefit for Visitors to Canada

  1. Download the claim form   Visitors to Canada.
  2. Duly complete and sign the form.
  3. Attach all relevant originals and detailed supporting documents after having made copies for your personal records.

Emergency medical care benefits for Canadian travellers

  1. Download and read carefully the following document: Important notice.
  2. Download the form(s) associated with your home province and print it/them. If more than one covered person has received medical care, one form per person insured is required.
  3. Duly complete and sign the form(s).
  4. Attach all relevant originals and detailed supporting documents after having made copies for your personal records.

Travel insurance claim form QC

Travel insurance claim form ON

New Brunswick
Travel insurance claim form NB

Newfoundland and Labrador
Travel insurance claim form NL
NL - Out-of-country claim form

Prince Edward Island, Nova Scotia and Saskatchewan
Travel insurance claim form PEI

Travel insurance claim form AB
Alberta Out-of-country claim form
Alberta Consent form

British Columbia
Travel insurance claim form BC
British Columbia Out-of-country claim form
Schedules A and B BC*
* Attention: Do not print this document double-sided.

Travel insurance claim form MB
Manitoba Out-of-country claim form

Yukon, Northwest Territories and Nunavut
Travel insurance claim form YT, NT and NU

Health services departments from the three territories require that their residents submit first to their public health-care program. Once your reimbursement from the government is received, you can then submit your claim to your private insurance, including proof of the governmental reimbursement

Trip cancellation or interruption

  1. Download and carefully read the following document: Important notice.
  2. Download the claim form.
  3. Complete and sign the form.
  4. If the cancellation is due to a medical condition, download and print the Attending Physician’s Report and ask your treating doctor to complete it.

Baggage claim

  1. Download and print the claim form.
  2. Complete and sign the form.
  3. Attach all requested documents after having made copies for your personal records.

Need help?

Don’t hesitate to contact us if you have questions.