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Submit a travel insurance claim

Submit a travel insurance claim

To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption, or baggage) and read the instructions.

Note: All claim forms can be opened with the application Adobe Reader. If you don’t have Adobe Reader, you can download it for free by clicking here:
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Important
All claim forms must be fully completed and signed. All original and supporting documents must also be submitted. Make copies of all documents for your files; we do not return the originals.

Emergency medical care benefit for Visitors to Canada

  1. Download the claim form Visitors to Canada.
  2. Duly complete and sign the form.
  3. Attach all relevant originals and detailed supporting documents after having made copies for your personal records.

Emergency medical care benefits for Canadian travellers

  1. Download and read carefully the following document: Important notice.
  2. Download the form(s) associated with your home province and print it/them. If more than one covered person has received medical care, one form per person insured is required.
  3. Duly complete and sign the form(s).
  4. Attach all relevant originals and detailed supporting documents after having made copies for your personal records.
Québec
Travel insurance claim form QC
Ontario
Travel insurance claim form ON
New Brunswick
Travel insurance claim form NB
Newfoundland and Labrador
Travel insurance claim form NL
NL - Out-of-country claim form
Prince Edward Island, Nova Scotia and Saskatchewan
Travel insurance claim form PEI
Alberta
Travel insurance claim form AB
Alberta Out-of-country claim form
Alberta Consent form
British Columbia
Travel insurance claim form BC
British Columbia Out-of-country claim form
Schedules A and B BC*
* Attention: Do not print this document double-sided.
Manitoba
Travel insurance claim form MB
Manitoba Out-of-country claim form
Yukon, Northwest Territories and Nunavut
Travel insurance claim form YT, NT and NU

Health services departments from the three territories require that their residents submit first to their public health-care program. Once your reimbursement from the government is received, you can then submit your claim to your private insurance, including proof of the governmental reimbursement

Trip cancellation or interruption

  1. Download and read carefully the document: Important notice.
  2. Download the claim form Cancellation form CanAssistance.
  3. Duly complete and sign the form.
  4. If cancellation is due to a medical condition, download and print the document Treating physician form and have it completed by your treating doctor.

Baggage claim

  1. Download and print the document Baggage insurance claim form CanAssistance.
  2. Duly complete and sign the form.
  3. Attach all requested documents after having made copies for your personal records.

Need help?

Don’t hesitate to contact us if you have questions.