If you’re travelling: Request 24/7 assistance in case of an accident or medical emergency
Call our Blue Cross Travel Assistance immediately, available 24 hours a day, 7 days a week.
Contact our Travel Assistance BEFORE a medical consultation outside your province of residence. Be sure to inform our agents BEFORE making deposits with medical service providers.
If you are experiencing an emergency and cannot contact us, go to the nearest clinic or hospital. Call the emergency number as soon as the situation has been handled, so that we can open your assistance file.
For faster service, please have the following information handy:
Fill out the claim form that our agent will send you via email or mail based on your preference. It is required to process your request.
If you're back from your trip: File a claim
Use our secure electronic document filing website to submit your claim quickly and independently. By doing this, you avoid postal costs and delays.
For a faster process, make sure you have the following information handy:
Fill out all required fields* with accurate information to allow us to process your request quicker.
After clicking Submit request, you will receive an automatic email notifying you that the documents have been sent successfully.
This service is only for filing a claim, and not for travel assistance. If you’re travelling, contact Blue Cross Travel Assistance.
You're back from your trip: Request a follow-up
You can follow up on the status of a file by using the chat tool available at the bottom right of our Blue Cross Travel Assistance website. This more efficient and faster way to get a response is available Monday to Friday from 8:30 a.m. to 4:30 p.m.
This service is only for following up on a file, and not for travel assistance.
If you’re travelling, contact Blue Cross Travel Assistance.