22-04-2020
Information on COVID-19
In this unprecedented time, rest assured that we are putting all the necessary efforts to adapt to the frequent changes surrounding COVID-19, respect the measures in place to curb the spread of this virus and, above all, provide you with the support you need. More than ever before, your safety remains our priority.
-
Simplified reactivation of your health insurance contract
Various measures have been put in place to allow you to reactivate your individual health insurance contract in a few steps.
-
Changes to the travel insurance policies
An endorsement has been added to the travel insurance contracts to clarify the coverage.
-
Remote medical consultations
We accept claims for consultations carried by phone or video chat with certain health professionals.
Do you have a claim?
Due to the high volume of requests received, our processing times for cancellation insurance claims may be longer.
-
This FAQ includes our answers to our most commonly asked questions. Check it regularly, as we will update it as the situation evolves.
Your situation
Questions and answers
-
This Frequently Asked Questions brings together our answers to the most frequent questions related to the COVID-19 pandemic and insurance coverage. Consult it regularly, as it will be updated as the situation evolves.
*Scroll down to select your claim
COVID-19 donations
In this unprecedented time, we continue to make every effort to provide you with the support and guidance you need. More than ever, your health and safety remain our priority.
Discover the charities we support in our article.
Read the articleUseful links
Press releases
- Details on our travel insurance products during the COVID-19 pandemic This link open in a new window
- Quebec Blue Cross supports its clients by offering a reduction in Health Insurance PremiumsThis link open in a new window
- Québec Blue Cross is temporarily suspending new travel insurance salesThis link open in a new window
- COVID-19 is now considered a known situation This link open in a new window
Government links
- Government of Canada travel advisoriesThis link open in a new window
- Compensation fund for travel agency clients This link open in a new window
- Registration of Canadians Abroad This link open in a new window