In this unprecedented time, rest assured that we are putting all the necessary efforts to adapt to the frequent changes surrounding COVID-19, respect the measures in place to curb the spread of this virus and, above all, provide you with the support you need. More than ever before, your safety remains our priority.
Simplified reactivation of your health insurance contract
Various measures have been put in place to allow you to reactivate your individual health insurance contract in a few steps.
Changes to the travel insurance policies
An endorsement has been added to the travel insurance contracts to clarify the coverage.
Remote medical consultations
We accept claims for consultations carried by phone or video chat with certain health professionals.
Do you have a claim?
Due to the high volume of requests received, our processing times for cancellation insurance claims may be longer.
This Frequently Asked Questions brings together our answers to the most frequent questions related to the COVID-19 pandemic and insurance coverage.
Consult it regularly, as it will be updated as the situation evolves.