In these challenging times, we continue to put all the necessary efforts to offer you the support and guidance you need. Your health and safety remain our priority wherever you are. That’s why we have created a travel advice guide to help you make informed decisions for your next trip.
Information on vaccination programs
Get information on vaccination programs and how to get vaccinated. Learn more
Changes to the travel insurance policies
An endorsement has been added to the travel insurance contracts to clarify the coverage.
Remote medical consultations
We accept claims for consultations carried by phone or video chat with certain health professionals.
Do you have a claim?
Due to the high volume of requests received, our processing times for cancellation insurance claims may be longer.
This Frequently Asked Questions brings together our answers to the most frequent questions related to the COVID-19 pandemic and insurance coverage.
Consult it regularly, as it will be updated as the situation evolves.
The COVID-19 vaccination campaign is underway in Quebec and follows the recommendations of the Quebec Immunization Committee. To protect yourself and others, we encourage you to get the vaccine if you are eligible. Your health is our top priority.
Booking a COVID-19 vaccine appointment
Vaccination is done gradually. Only those in the currently eligible groups can be vaccinated. To find out if you are eligible, visit the website of the Quebec Government regularly. You must make an appointment to receive the COVID-19 vaccine. To register, go to the Clic Santé platform, then follow the on-screen instructions.
Remember: As long as a sufficiently large part of the population has not been vaccinated, we will have to continue to follow the health measures in place (wearing masks, washing hands, physical distancing, restrictions related to gatherings, etc.).
Will I be covered for COVID-19 while travelling if I haven’t received the vaccine?
Yes. Travel insurance covers COVID-19 even if you have not received the COVID-19 vaccine, as long as you meet the requirements for pre-existing medical conditions. In accordance with health authority guidelines, we strongly recommend that you avoid all non-essential travel outside your province of residence until further notice.
Does travel insurance cover the COVID-19 vaccine?
No. Preventive care such as vaccines is not covered by your travel insurance. It only covers urgent medical care required following an accident or sudden illness. In accordance with the recommendations of health authorities, we advise you to avoid all non-essential travel until further notice.
Does my travel insurance cover the side effects of the COVID-19 vaccine?
Yes. Urgent care necessary to treat side effects of the COVID-19 vaccine will be covered, as long as you meet the pre-existing condition requirements. In accordance with health authority guidelines, we strongly recommend that you avoid all non-essential travel outside your province of residence until further notice.
Will receiving the COVID-19 vaccine or not affect my health insurance coverage or my pending claims?
No. The COVID-19 vaccine has no impact on your health insurance coverage or your pending claims.